Batteries Plus

Great store. The gentleman who helped me was very nice and super helpful. I had more than 10 watch batteries to purchase, many of them different sizes. They had every size battery I needed. The gentleman assisting me even went through what he pulled off the shelf to help me double-check and ensure I had everything I needed. I will be going to this store every time I need batteries.

The manager, KEVIN, is a complete moron. Not only do i never recommend anyone to ever go here for a car battery, but definitely need to avoid this store specifically. Their batteries usually dont last a year. And Kevin thinks hes a mechanic and doesnt know what he is doing. He was in complete denial that his staff could mess up a terminal. We took my aunts car back, since they are the only people who have touched car mechanically since replacing battery a few days ago. His worker over tightened and warped terminals. Terminals could not get full connection and left my aunt stranded this morning and it was 40 degrees out. He claims thats physically impossible, refused to repair damage they did and the staff memeber did not put all the nuts on either for cables. Yes, may be a cheap part, but for a person that doesnt know these things, they should not be working on vehicles. People come for a service, and when a service is not done correctly, own the mistake and make right. I know he answers to someone, his maturity and customer service was completely irresponsible and poor. I hope whomever owns this location reaches out and reprimands him. Highly recommend to not have battery replaced by Kevin or his staff. And definitely do not buy automotive batteries from these stores. Horrible experience everytime i have had to help people that have unfortunately used their batteries.

I made an 11:30 a.m. appointment on 09/20/23 to replace a phone battery on a IPhone 7 Plus. This was at the Carson City location / Store # 350. This appointment was made in advance. I arrived at 11:15 am. The clerk stated the tech had just left for Reno & they could do the repair at 3:00 p.m. I do not live in Carson City. I live around 70 miles away. I made the appointment specifically to ensure I could get the phone battery replaced. I am really disappointed in the poor service. No attempt was made to contact me in advance to reschedule the appointment. I will not use or recommend Batteires Plus to anyone.

Outstanding! I had made an online order for a specific battery. They didn't have the exact battery without transferring from another store, but called me with a suggested alternative. Their extra effort saved me going without a key electronic component for several days. Great work Batteries Plus!

I have previously used this store to get my boyfriend's phone screen replaced on two separate occasions. Shipping for the new screen took no longer than two days. I dropped the phone off & picked it up fixed within a couple hours. It was easy & the staff was great. However. The front of my phone screen cracked 4 weeks ago on a Thursday. I called the same day to see if they could fix it. The screen came in 8 days later on a Friday. I dropped my phone off & came back 2 hours later as they had suggested. Not only was my phone unfixed, the tech had made it worse by also shattering the back screen. He was very nice & sincere in his apology & said he would order me a new one at no cost to me, and replace both screens when the back came in. That parts took another entire week to come in. I dropped my phone off again, this is now 15 days after my phone had originally been cracked. When I returned to pick it up, the tech showed me the back & front screen that was sent to them for my phone & BOTH pieces were not meant for my phone. The front screen piece, that had now been sitting in their shop for two weeks, was not even the right one and nobody even noticed. The new back screen that he ordered to replace since he broke mine was also incorrect. This was 8 days ago. I asked if it would take another week to get parts in and was told no. I called early this week to check on shipping & just as I had expected, he said they would not be here until Friday. I told him that was fine, but to please call me as soon as they come in, or to let me know if they didn't show up.. Today is Saturday and I have yet to receive a phone call. 4 weeks now I have been waiting to get my phone fixed. I have no issues with the staffing there as they are always pleasant & sincere but WHY is it so hard to order the correct equipment needed & WHY do I have to call every single day to get an answer? If you say you are going to call me, then DO IT. Provide the right kind of customer service! I have been more than understanding but I am extremely irritated at this point.